Support

Something not working? Write to us at support@nostringsremote.com. A real person (the developer) reads every message.

TV not found or not responding

Make sure the TV is turned on.
Connect your iPhone and TV to the same Wi-Fi network. A guest network usually blocks devices from seeing each other.
Turn VPN off on your iPhone.
Check that NoStrings is allowed to use the local network: iPhone Settings → Privacy & Security → Local Network → NoStrings.
When pairing for the first time, accept the connection prompt on the TV screen. If you declined it by mistake, allow NoStrings again in your TV's device connection settings.
Restart the TV (unplug it for 30 seconds) and your Wi-Fi router if the problem persists.

For the power button to work while the TV is off, enable this option once in your TV's settings:

Samsung: "Power On with Mobile" (found in the TV's network or connected-devices settings, depending on the model).
LG: "Mobile TV On" or "Turn on via Wi-Fi" (found in the TV's general or connection settings, depending on the model).

Some TVs can only be woken over Wi-Fi for a limited time after being switched off, or only when connected by cable. This depends on the TV model.

If something still doesn't work, a connection report helps a lot:

In NoStrings, open Settings → Help → Send report to developer.
Mail opens with a pre-filled message to support and the connection log attached as a file. If Mail isn't set up on your iPhone, your default email app opens instead, with the log in the message body.
Review it, add a few words about what went wrong and your TV model, then send.

Nothing is sent automatically. The log stays on your iPhone unless you send this email yourself. See the Privacy Policy.

Pro Lifetime is a one-time $6.99 purchase. There is no subscription, so there is nothing to cancel and nothing renews.

Reinstalled the app or got a new iPhone? Make sure you're signed in with the same Apple ID, then open NoStrings → Settings → Restore Purchases.
Family Sharing: Pro can be shared with up to 6 family members through Apple Family Sharing. Members signed into the same Apple family get Pro automatically; if it doesn't appear, tap Restore Purchases. The purchaser needs to have purchase sharing turned on in iPhone Settings → your name → Family Sharing.
Refunds are handled by Apple at reportaproblem.apple.com.

Samsung Smart TVs with Tizen (2016 and newer) and LG Smart TVs with webOS (2014 and newer). iPhone with iOS 17 or later.